Refund policy

Returns

I want you to be happy owning my art so I make sure my team takes good care of my customers.

We accept posters, canvas, and frames for a full refund within 30 days of purchase. The products must be in unused condition to qualify for a return (dents, tears, scratches). 

IMPORTANT

As a customer, please review the details and images carefully to make sure you are happy with the product you're purchasing. The customer is responsible for covering the return shipping fee and oftentimes, it can EXCEED the cost of your order based on the size of your package. No one likes to overpay for a product they're not keeping so please be mindful of this. We're not a large corporation so unfortunately, our studio cannot cover the international return fees.

All returns must be sent to our head office in Toronto, Canada.

Size: The prints have been digitally placed into interior photos so do not rely on those images for exact sizes. Use tape to mark the measurements on your wall so you know exactly how the art will fit.

Quality: We stand behind the quality of our prints as we've spent years perfecting the details. See FAQ for images and details so you feel confident in your purchase.

What to Expect: These are digitally printed copies and not the original hand-painted art. It is the customer's responsibility to review all details before making a purchase decision.

 

How can I return? 

  1. Send an email to support@salehaart.com with order number with the subject: Return
  2. We will provide a return shipping address to our head office in Toronto, Canada. 
  3. The customer is responsible for paying the return fee.
  4. Once we receive the product, we will inspect it for damages and notify you of the return status. Once approved, your refund will be processed. Shipping fees (if paid) during the purchase are non-refundable.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. DO NOT RETURN back to the address on the package.

 

Damages


We stand by our products so if on the rare occasion, you receive a defective item, let us know and we'll fix it. We're here to support you and understand that orders could be damaged during delivery. Not to worry, we will arrange to send out a replacement for you.

Simply send us an email at salam@salehaart.com with the order number and images of the damage so we can open a claim and send out a new package to you.